Hi Maplers,

For those that don’t know who I am, my name is Dennis, one of the Producers here at Nexon.

For those that do recognize my name, it may have come as a surprise to see me a couple of weeks ago at MapleStory Fest and see this memo coming from me today. It’s been a little over two years since I stepped away from working on MapleStory to produce other projects, but as some of you can guess, I’m honored to announce that I have rejoined the MapleStory team.

Working on other projects at Nexon was immensely fun and rewarding, but it would be insincere of me to say I didn’t miss working on MapleStory and helping the entire team deliver this game to all of you. Much of the knowledge and experience that I used to help those other projects succeed was developed in the five or so years I had worked on MapleStory. So I’m excited to jump back in it with all of you. However, I know my experiences are probably not what you want to hear about, so perhaps I can elaborate about them another time.

Let’s talk briefly about MapleStory.

First of all, as I mentioned above, we have had a fantastic team working on MapleStory, and one of the largest parts of my responsibilities now is to allow them to do the best work that they can. The past two years have brought amazing growth to MapleStory and I only hope to help this team continue that growth with our future updates and plans.

Of course, I understand that there are many ongoing topics and issues that you would like more communication about, and as you can see from our recent Pink Bean Bulletin about recent bans, we have even more ways now to speak to these concerns. Also, as I’ve mentioned in past memos and you’ve no doubt heard from other Producers as well, it can become difficult for us to strike a balance between working on addressing the issues and feedback you all have behind the scenes and communicating with you all about that work. Please continue to bear with us as we keep working on that balance.

We also want to thank you for your patience with our teams these past few days as we investigated and resolved the ongoing stability issues with NA Reboot channels. Although it seems like the channels are relatively stable for now, our teams are still looking into the root cause of these issues to determine a long-term solution. We are currently testing some of these fixes and hope to apply them soon in an upcoming maintenance.

Aside from the above, I don’t have much to discuss in depth this time, so I’ll keep this memo brief.

However, I do want to mention that we’ve heard some of you have been excited to see things like a 64-bit client and Yeti x Pink Bean World released in other services. While we can’t 100% confirm these things will be coming to Global MapleStory, we have been actively discussing the possibility of releasing them in a future update. Please stay tuned for more information from our teams about this and many other topics in the future.  

Lastly, I just want to personally say thank you to each and every one of you for continuing to support MapleStory with the passion and dedication that you all have. As I mentioned in my last memo, MapleStory is an important game for Nexon and for all of us who work on it, so we ask that you continue to help us to grow and improve this game with you.

Thank you,

Dennis ‘SavageAce’ Bernardo
Senior Producer – MapleStory