Jun 07, 2016

MapleStory Service Migration Announcement

Dear MapleStory players,

On June 8, preparations will begin to migrate the Nexon Europe MapleStory service to the same Nexon Global platform launcher currently used by Nexon America. This migration is part of our ongoing commitment to better position the company for growth across the Western market.

In addition to bringing all Nexon Europe and Nexon America MapleStory players onto the same service, this migration will combine billing, customer support and other player-focused services. When the migration of the Nexon Europe MapleStory service is completed later this year, European MapleStory players will be getting all the latest content updates even faster than before.

What does this mean for you?

If you are a Nexon America player, there is no real impact to your service. Once the game migration phase is completed later this year, the existing Europe MapleStory servers will be available to you when you log into the game. This will allow you to create characters to play with your European friends if you wish to do so.

As a Nexon Europe player, there will be some behind-the-scenes actions to migrate your account to the new service and allow you to play on the new combined Global MapleStory (GMS) service. First, you will need to opt into the new Terms & Conditions and Privacy Policy, and then we will be able to migrate your Nexon account, NX balance, and character data to the new service. The exact migration of these elements will happen in phases, with the initial account migration phase beginning tomorrow, June 8.

Once the game migration phase is complete later this year, all Nexon Europe MapleStory players will be able to access the new GMS service and you will be able to play on the Europe servers with your existing characters and in-game content as well as creating new characters on the North American servers if desired. No data will be lost between services however, a few EU only system and items will be removed and compensation will be made where necessary.

You will need the Nexon Global Platform launcher to play the game going forward. Please keep in mind that current Europe MapleStory players will only be able to play on the new GMS service if they opt-in to the new service and accept the new Terms & Conditions and Privacy Policy.  We can legally only allow access to players who opt into the new service, so if you don’t opt in, you will not be able to play MapleStory once the transfer takes place, until you accept the new terms.

A full Q&A on the service migration and what it means for you is available on the MapleStory forum here.

We hope that this move will allow us to better service the MapleStory community.

-The MapleStory Team





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