[Update] We have temporarily addressed this issue, and players who were previously stuck will be moved to Henesys when they next log in. Players attempting to access Act 1 of Masteria Through Time will now be moved to Henesys when they reach the affected map. We are continuing to work on a long-term solution for this issue.
We are aware of an issue where players will disconnect when trying to access Act 1 of Masteria Through Time. This issue occurs after selecting the statue, picking “Act 1”, and progressing through the initial story scenes. We are currently looking into this, and hope to have a resolution soon.
Please contact Customer Support if you have already tried to access Act 1 of Masteria Through Time, and you are unable to login to your character.
We apologize for any inconvenience this is causing, and we will try to provide an update on the status of this issue as soon as possible. Thanks for your patience.
-The MapleStory Team