News

HOMENEWS

Dec 01, 2016

[Complete] Important Message – Unscheduled Downtime - 11/30

[CompleteThe maintenance has been completed as of 8:30 AM PST. Cash items in your inventory have been extended by 48 hours and any Maple Reward points that expired on November 30th have been extended to December 31st. Please log out of the Nexon Launcher and then back in before you play the game.  


[Update #3] MapleStory is still under going maintenance. We are currently testing the intended fixes and will provide an estimated completion time as soon as we have one. 


[Update #2] MapleStory is still under going maintenance. We estimate the maintenance to be completed as of 7AM PST.  


[Update] MapleStory is still under going maintenance. We estimate the maintenance to be completed as of 5AM PST.  


Hello all,

Thank you all for being incredibly patient as our team has been working on this Unscheduled Maintenance for MapleStory. We fully understand how excited all of you are to play MapleStory, and we want to provide you all with an update that contains as much detailed information we can share at this point with regard to current progress, and some future timings.

We’re currently aiming to re-open around 3AM PST on December 1st, or about 4 hours from the time of this post. If this planned timing changes, we’ll provide an update with adjusted timing.

We also wanted to go into more detail regarding what issues caused this Unscheduled Maintenance, along with compensation details for each issue.

Issue 1: Item Stats

Issue: Items claimed from Frederick before the Unscheduled Maintenance that had enhancements such as Star Force, Potential, etc have had some of these enhancements removed. A couple hundred Maplers were affected by this issue.

Fix: As of the end of maintenance, this issue will be fixed, but the affected Maplers will be temporarily blocked from the game until tomorrow so that we can properly restore their items. The exact time for completion is not yet available for this.

Compensation: These affected Maplers will be given:

-          Six 1-hour 2x EXP Coupons (7 day)

-          Six 1-hour 2x Drop Coupons (7 day)

-          Two Red Cubes (7 day)

-          One 7-day Hired Merchant (Mushroom House Elf)

 

Issue 2: Critical Damage

Issue: Players who equipped items that contained Critical Damage stats and Nebulites, were able to do billions of damage.

Fix: We will be disabling Critical Damage obtained from Nebulites until the planned patch / maintenance on December 15th

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

 

Issue 3: Character Creation Issues

Issue: Some Maplers were unable to create new characters after today’s patch.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: None for this particular issue.

 

Issue 4: Play V Reward Event Timer

Issue: The Play V Rewards Event Timer was not functioning correctly, thus not allowing Maplers to advance beyond the first 30 min. reward.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Based on the issues above, we felt it was necessary to take the game down and correct those issues, and as mentioned, we do plan to provide compensation to all Maplers.

 


 

Compensation for All Maplers:

-          The Play V Event will be extended by 4 days with the December 15th Maintenance.

-          All Maplers will receive 30 V Coins

-          Cash Shop items will receive a 48-hour extension.

-          In addition to the planned weekend 2x EXP and Drop event, we’re going to start it early across Thursday and Friday. The times will be:

o   Thursday, December 1, 2016

  • PST: 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
  • EST: 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
  • CET: 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 2)
  • AEDT: 5:00 AM – 8:00 AM (Dec. 2) & 1:00 PM – 4:00 PM (Dec. 2)

 o   Friday, December 2, 2016

  • PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
  • EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
  • CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 3)
  • AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (Dec. 3) & 1:00 PM – 4:00 PM (Dec. 3)

Thank you all again for your patience and understanding while we correct these issues. We look forward to seeing you all on the servers again shortly.

Sincerely,

- The MapleStory Team - 

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