We sincerely apologize for the recent instability issues that have been affecting MapleStory, as well as the downtime caused by multiple unscheduled maintenances. As a token of our appreciation for your patience, we would like to offer you the following compensation. Please see below for details:

Hot Week Rewards

PDT: Can be claimed before 4:59 PM on Wednesday, September 20, 2017
EDT: Can be claimed before 7:59 PM on Wednesday, September 20, 2017
CEST: Can be claimed before 1:59 AM on Thursday, September 21, 2017
AEST: Can be claimed before 9:59 AM on Thursday, September 21, 2017

We had planned to run a Hot Week event this week (September 11-17) but unfortunately had to cancel the event due to the instability issues on the North American game servers.

Instead, we have given all of the Hot Week rewards to everyone in the North American game servers who was eligible for the event: Players on all worlds (except Luna) who are Lv. 33 and above (Zero characters must have completed up to Chapter 2). You can claim your Hot Week rewards by clicking the gift box icon on the left side of the screen. If you have unclaimed reward items in your gift box, you may not be able to see the Hot Week rewards. Please clear out a few items from the gift box icon and log back in to receive your items.

• 1000 Reward Points: Untradeable, 7-day duration.
• 2x EXP Coupon (x3): Untradeable, 7-day duration. Use to receive 2x EXP for 30 minutes.
• Pendant of the Spirit: Untradeable, 7-day duration.
• Special Medal of Honor: Untradeable
• Selective 4 Slot Coupon: Untradeable, 7-day duration.
• Epic Potential Scroll 100%: Untradeable, 7-day duration.
• Storage Room 4 Slot Coupon: Untradeable, 7-day duration.

Bebe’s Blue Box

PDT: Can be claimed before 4:59 PM on Sunday, September 24, 2017
EDT: Can be claimed before 7:59 PM on Sunday, September 24, 2017
CEST: Can be claimed before 1:59 AM on Monday, September 25, 2017
AEST: Can be claimed before 9:59 AM on Monday, September 25, 2017

As additional compensation, we have given Bebe’s Blue Box to all accounts created before the September 14 maintenance. You can claim your item by clicking the gift box icon on the left side of the screen. If you have unclaimed reward items in your gift box, you may not be able to see the Bebe’s Blue Box reward. Please clear out a few items from the gift box icon and log back in to receive your items. Open Bebe’s Blue Box to receive the following:

• 2x EXP Coupon (x6): Untradeable. Gives 2x EXP for 1 hour.
• 2x Drop Coupon (x6): Untradeable. Gives 2x Drop for 1 hour.
• Special Medal of Honor (x5): Untradeable
• Safety Charm (14 Day) x7 Coupon: Untradeable
• Respawn Token (14 Day) x7 Coupon: Untradeable
• Trait Boost Potion: Untradeable
• Storm Growth Potion: Untradeable
• Miracle Circulator (7 Day) x5 Coupon: Untradeable

Additional Hot Week Event

PDT: Thursday, September 14, 2017 (after maintenance) – Sunday, September 24, 2017 4:59 PM
EDT: Thursday, September 14, 2017 (after maintenance) – Sunday, September 24, 2017 7:59 PM
CEST: Thursday, September 14, 2017 (after maintenance) – Monday, September 25, 2017 1:59 AM
AEST: Friday, September 15, 2017 (after maintenance) – Monday, September 25, 2017 9:59 AM

[Update September 15] The reward for Friday, September 15 (the Dice Master Chair) was durational instead of permanent. At this time, we have removed this item from the gift box icon on the left side of the screen. We have added the permanent Dice Master Chair as a reward for Saturday, September 16. You will be able to claim it starting today at 5:00 PM PDT.

[Updated September 14] The period for claiming the Thursday, September 14 reward has been extended, and the reward can be claimed until 4:59 PM PDT on September 15. If you already claimed the reward, you will not get another reward. If you have not yet claimed the reward and are logged in, please log out and back into see that the extended claim date.

To make up for the Hot Week event that we had to cancel, we are running an additional Hot Week event starting today. Log in each day with a character Lv. 33 or above, and click the gift box icon on the left side of the screen to receive your daily reward. You can claim the reward each day until 4:59 PM PDT / 7:59 PM EDT / 1:59 AM CEST / 9:59 AM AEST. If you have unclaimed reward items in your gift box, you may not be able to see the Hot Week rewards. Please clear out a few items from the gift box icon and log back in to receive your items. All rewards are for both Reboot and non-Reboot worlds.

• Thursday, September 14
  • Royal Hair Coupon: Untradeable, 7-day duration.
• Friday, September 15
  • Dice Master Chair: Untradeable (removed)
    
• Saturday, September 16
  • Storage Room 8 Slot Coupon: Untradeable, 7-day duration.
  • Dice Master Chair: Untradeable, permanent duration.
• Sunday, September 17
  • Rainbow Power Buff (x5): Untradeable, 7-day duration.
• Monday, September 18
  • Nodestone (x5): Untradeable, 7-day duration.
• Tuesday, September 19
  • Storm Growth Potion: Untradeable, 7-day duration.
• Wednesday, September 20
  • Royal Face Coupon: Untradeable, 7-day duration.
• Thursday, September 21
  • Mini Yeti Pet: Untradeable, 30-day duration.
• Friday, September 22
  • 2000 Reward Points Token: Untradeable
• Saturday, September 23
  • Miracle Circulator: Untradeable, 7-day duration.
• Sunday, September 24
  • Rainbow Enhancement Buff (x5): Untradeable, 7-day duration.