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HOMENEWS

Jun 12, 2019

[Complete] Unscheduled Maintenance - June 12, 2019

[Complete] Maintenance is complete as of 4:15 AM PDT. Cash Shop items have been extended a total of 48 hours. We've also confirmed that Legion coins are now appearing for alliance world players. This information has been added to the Changes and Updates section below.


[Updated June 13 at 2:59 AM PDT] We have verified the fixes and we estimate maintenance to be concluded around 3:30 AM PDT.


[Updated June 13 at 12:45 AM PDT] We have verified the fix files and are applying them to the live servers now. Once the files are applied, we will do another round of testing on the live servers to verify that the fixes are applied correctly. We’ve updated the Changes and Updates section below to include the confirmed fixes. Additionally, we’ve finalized the compensation and have also listed them below. We expect that maintenance will last a few more hours. Thank you for your patience. We will provide more updates as we have them.


[Updated June 12 at 10:18 PM PDT] We have generated fix files for a number of issues and are testing these fix files now. With these files we plan to fix the following:  

  • Investigating Hieizan - Fill The Yellow Jar Quest could not be completed
  • Evan 5th Job skills causing client crashes
  • Many players encountering a "We couldn't process your request" error message when attempting to create characters
  • Kanna characters experiencing disconnections while hunting
  • Legion Coins for players in alliance worlds not appearing
    • For those players in the affected alliance worlds, we plan to restore their Legion Coin count to the amount they had prior to the v205 update. In the future, we plan to compensate these players for the Legion Coins they obtained after the v205 update.
  • Beast Tamer characters unable to receive Fafnir weapons from the Fafnir Weapon Box (Time Restricted)
  • Players unable to change names using Mr. Newname
  • During the [Hieizan Temple] Takeda Shingen's Request quest, players unable to grow the herb using the Contaminated Goblin Detritus
  • Using the Firestarter Ring causing client crashes

For those players that still had an active 2-hour duration Fury Totem in their possession, we plan to provide these players with a Fury Totem Coupon.

In addition, we plan to provide additional compensation to all players for the extended unscheduled maintenance. We anticipate the maintenance to last a few more hours. We apologize for the inconvenience. We will share more updates as we have them.


[Updated June 12 at 7:58 PM PDT] We are still investigating several of the issues discovered after this morning's update, including the instability and server crashes. However, we have identified the root cause of a few of those issues and are testing some of the fixes at the moment. We anticipate that the maintenance will require several more hours of downtime. Thanks for your continued patience. We'll share more updates soon.


[Updated June 12 at 5:55 PM PDT] We are investigating several critical issues discovered after this morning's update, including general instability and server crashes. We expect that the maintenance will require several more hours of downtime. Thanks for your continued patience. We'll share more updates soon.


We will be performing an unscheduled maintenance on Wednesday, June 12, 2019 at 3:00 PM PDT (6:00 PM EDT / 12:00 AM CEST June 13 / 8:00 AM AEST June 13). We do not yet have an end time for how long the maintenance will last.

Thanks for your patience!

Time:

Wednesday, June 12, 2019
PDT (UTC -7): 3:00 PM - TBD
EDT (UTC -4): 6:00 PM - TBD
CEST (UTC +2): 12:00 AM (June 13) - TBD
AEST (UTC +10): 8:00 AM (June 13) - TBD

  • What will be unavailable:
    • All MapleStory game servers.
  • Changes and Updates:
    • Fixing an issue in which the Investigating Hieizan - Fill The Yellow Jar quest could not be completed
    • Fixing several issues with Evan 5th Job skills causing client crashes
    • Resolving issues with Kanna characters experiencing disconnections while hunting
    • Fixing an issue with Beast Tamer characters unable to receive Fafnir weapons from the Fafnir Weapon Box (Time Restricted)
    • Fixing issues with players unable to change names using Mr. Newname
    • Fixing an issue with the [Hieizan Temple] Takeda Shingen's Request quest that was preventing players from growing the herb using the Contaminated Goblin Detritus
    • Fixing issues with the Firestarter Ring that was causing client crashes
    • Fixed an issue with Legion Coins for players in alliance worlds not appearing
      • For those players in the affected alliance worlds, we plan to restore their Legion Coin count to the amount they had prior to the v205 update. In the future, we plan to compensate these players for the Legion Coins they obtained after the v205 update.
    • Compensation for players who had an active 2-hour duration Fury Totem in their possession will be provided.
      • We plan to give these players a Fury Totem Coupon. Please claim your rewards from the Gift Drop by June 23, 2019 11:59 PM UTC.
    • Compensation will be provided for all accounts created before June 12, 2019 10:00 PM UTC. Please claim your rewards from the Gift Drop by June 30, 2019 11:59 PM UTC. The following will be provided:
      • Adventure Coin Coupon (x300)
      • 2x Drop Coupon (1 Hour) (x5)
      • Miracle Circulator x3 Coupon
      • 3x EXP Coupon (15 min) (x2)
      • Trait Boost Potion (x2)
      • Arcane Symbol Selector Coupon (x10)

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