Hi Maplers,
After looking closely into the server instability issue during the Double Miracle Time (DMT) event on July 18, we have decided to provide compensation for the players who logged into the NA Reboot world during the following times:
- UTC: 8:00 AM (July 4) - 6:00 AM (July 5)
- UTC: 8:00 AM (July 18) - 6:00 AM (July 19)
Compensation will be:
- Special Bebe Box
- 2x EXP Coupon (15 min) (x15)
- 2x Drop Rate Coupon (15 min) (x15)
- Special Medal of Honor (x5)
- Arcane Symbol Selector Coupon (x5)
- Trait Boost Potion
- Unique Potential Scroll 100% (x2)
- Characters must be Lv. 33 or above to claim the compensation, can be claimed only once per account.
As mentioned before, we took steps to reduce the potential for server disruptions, including improved code optimization and server hardware upgrades, prior to rerunning the DMT event on July 18. However the amount of activity on the server during that period was so high that we did not feel we could make the needed improvements on short notice. We deeply apologize for the instability issues during the DMT events, and we will seek to improve DMT's stability for future events. As a result, we would like to provide the above compensation as a token of our apology for the players who experienced the instability issue during the DMT event.
The compensation will be distributed on Monday, July 27. We apologize again for the inconvenience and thank you for your patience.
- The MapleStory Team
