As part of our continuing live service of the game, game servers are occasionally taken offline. MapleStory is comprised of a complex series of computers, some which function as game servers, others as databases and more. We use every downtime to perform various activities such as routine server and network maintenance, game updates, or even firmware updates like you would on your router at home.
We hope that we can clarify what’s the difference between a Scheduled Maintenance, an Unscheduled Maintenance, and a Game Update to provide more information for our players.
Scheduled maintenances are performed each week, now typically Wednesday or Thursday morning, to ensure that our servers and network infrastructure are working as intended. During that time we may also change Cash Shop sales, and sometimes maintenances will improve the game’s performance or resolve technical issues. Maintenances do not require patching or any downloads afterwards. We typically notify about weekly maintenances about 24 hours before a maintenance.
Unscheduled server maintenances are performed when there’s an issue we can’t wait to fix in the weekly maintenance. This may include severe bugs, hardware going bad, or others issues that occur in the data center where our servers are housed. Unfortunately due to their nature, we are unable to provide a great deal of forewarning about them.
A game update occurs when we are adding new content (a patch) to the game. Typically, it is longer than a server maintenance because we are performing maintenance tasks as well as updating the game and testing testing the updates, which takes more time than testing after a regular maintenance. Game updates are announced with update notes so be sure to read them to see what was added. An easy rule to follow is when there’s something new to do, it’s a game update! Game updates are typically announced on the Monday before maintenance.
We hope that this helps player understanding and gives you an idea of what to expect when a server is scheduled to go offline.