Dear Maplers,
Around two weeks ago, MapleStory began experiencing a number of stability issues including server crashes and problems with logging in. To give you some insight on the causes, I can share that we experienced a combination of network instability as well as an increase in malicious attempts to take down our systems. During our nine days of instability, our development and production teams have been working around the clock to track down the causes of the issues and solve them. The good news is that we’ve made a lot of progress. There remain problems to solve though, and the battle against external forces that can affect our games is ongoing.
On behalf of everyone at Nexon, I’d like to offer our most sincere apologies for all the downtime and service interruptions during this time. We know that it’s not just the loss of a few items or levels; it’s the loss of the time you’ve invested in MapleStory and your confidence in our service. Your time is precious and the fact that you choose to spend it with us is something we never take for granted. MapleStory is your game, your special place. As the caretakers of this place, we take it personally when anything keeps us from delivering the solid gaming experience you deserve.
Please allow me to reiterate our commitment to pushing forward and making MapleStory everything it can and should be. Thank you for sticking with us through all the difficulties. Your unwavering support is what keeps us going.
For all of us at Nexon,
Min Kim, Vice President of Live Games
", "expand_content": "1" }, { "directory_no": "112", "content_category": "1", "progress_type": "1", "content_no": "00DbT", "content_title": "3x EXP and Drop Event Extended", "registered_datetime": "Feb. 03, 2012", "board_no": "205", "summary": "Dear Maplers,
Due to stability issues and down time this week, we’ve extended the 3x EXP and drop event and added four days of 2x EXP and drop. See below for the updated schedule!
-3x EXP and Drop Event-
This event will run continuously until 11:59 PM Pacific on Wednesday, February 8.
-2x EXP and Drop Event-
12:00 AM Pacific, Thursday, February 9 - 11:59 PM Pacific, Sunday, February 12.
Dear players,
Nexon wants to bring you the very best in free-to-play games. A big part of that commitment is helping you keep your account safe and secure.
To that end, Nexon is proud to be a part of the Merchant Risk Council’s Gamer Safety Alliance, a partnership of nine global companies committed to providing players everywhere with information and resources for safe and enjoyable gaming!
In observance of the Alliance’s first annual Gamer Safety Week, we’d like to remind you of a few simple steps you can take to protect your account.
", "expand_content": "1" }, { "directory_no": "112", "content_category": "1", "progress_type": "1", "content_no": "00Dc4", "content_title": "MapleStory Support Portal is Live!", "registered_datetime": "Feb. 07, 2012", "board_no": "205", "summary": "Dear Maplers,
We’re happy to announce the launch of the MapleStory Support Portal! The Support Portal is a part of our ongoing effort to improve MapleStory’s service experience for our players. The portal has direct links to Support Tickets, Technical Support Forums, MapleStory News & Announcements, and Billing & Account Questions.
We have also launched the MapleStory Knowledge Base, a library of information for many commonly asked questions in MapleStory. You can browse or search for answers instantly. Many popular topics are updated regularly to help our players get answers and get back to the game. You can also suggest new entries to the Knowledge Base to help grow the information available.
Visit the Support Portal and tell us what you think!
http://support.maplestory.nexon.net/
- The Maple Team -
", "expand_content": "1" }, { "directory_no": "112", "content_category": "3", "progress_type": "1", "content_no": "00DZh", "content_title": "v.106 - Alliance Rising Update Notes ", "registered_datetime": "Jan. 31, 2012", "board_no": "205", "summary": "The notes for the v.106 - Alliance Rising update are now available!
", "expand_content": "1" } ]