[Update May 6] We were able to prevent the Lachelein map crashes on May 4th, however, we're closely looking to identify the root cause of the problem while we also review the compensation for the affected players. We'll provide an update on the compensation details once they've been finalized.

Attention Maplers,

We have released a hotfix update to NA Reboot world to resolve an issue that would cause players who traveled to Lachelein Main Street to have their client crash, and for those characters to be inaccessible afterwards. This issue has been resolved, and Lachelein Main Street is fully accessible on NA Reboot world, with all previously-inaccessible characters now available. We apologize for the inconvenience this error caused, and thank you for your patience.

-The MapleStory Team