Jun 11, 2021

Safety Gem Compensation Temporarily Disabled

MapleStory News

We've discovered an issue with the Safety Gem compensation for the Death Penalty and Safety Charm Changes in v.223 and will be temporarily disabling it from the Gift Drop until further notice. The issue was that the Safety Gem compensation could be claimed multiple times.

The following is the Safety Gem compensation that has been disabled:

  • Permanent duration Safety Gems obtained through Cash Shop sales will be removed and accounts affected by the removal will be fully refunded with Maple Points.
  • The Marvel Machine coupons for Safety Gems will be disabled at 7:00 PM PDT on June 7, and accounts affected by the coupon disabling will be refunded with 1,640 Maple Points (1/3 of Marvel Machine spin price) per coupon.

We are currently investigating this issue and will make the above compensation available to those that have yet to claim it from their Gift Drop as soon as we can. In addition to the above, we're also looking into the issue where the compensation for Safety Gem Marvel Machine coupons that had their expirations extended after we temporarily disabled the coupon redemption in September 2019 was not distributed. We'll provide an update once we've investigated these issues and are ready to enable the compensation once again. We apologize for the inconvenience, and thank you for your patience.

- The MapleStory Team





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